Sales Policy

Effective Date: December 26, 2024

At TrendLuis, we are dedicated to delivering not only premium fishing equipment but also a shopping experience characterized by transparency, fairness, and a customer-centric approach. This meticulously crafted Sales Policy outlines the comprehensive terms and conditions that govern all purchases made through our website, trendluis.com. We adhere to the highest standards of business conduct and strongly urge all customers to carefully review these terms prior to making any purchase. By engaging with our website and completing a purchase, you are explicitly agreeing to be fully bound by these terms and conditions.

1. Detailed and Transparent Ordering Process

Our ordering process is designed to be user-friendly and efficient while ensuring security and accuracy:

  • Dynamic Product Availability: All products displayed on our website are subject to availability. While we make every reasonable effort to maintain real-time inventory data and ensure that product listings are accurate, we cannot guarantee that all items will be available at all times. If a product becomes unavailable after you have placed an order, we will promptly notify you. We will then offer an alternative, similar product, or a full refund. We also reserve the right to limit the quantities of specific items that are offered for sale.

  • Offer to Purchase and Order Initiation: By placing an order on our website, you are making a formal offer to purchase the selected product(s) at the price indicated on our website at the time of purchase. This offer becomes legally binding when you complete the checkout process, finalize your payment, and receive confirmation from us.

  • Order Confirmation and Acceptance: Upon submitting your order, you will receive an automated order confirmation email from us. This email confirms that we have received your order and does not constitute a formal acceptance of your order. Our formal acceptance of your order occurs when we ship the product(s) to you and provide you with a shipment notification via email. We reserve the right to accept or reject your offer at our sole discretion. If your order is rejected by us, we will promptly notify you and issue a full refund if a payment has been received.

  • Cancellation and Modification of Orders: We reserve the right to cancel any order, at any time, for any reason. Such reasons may include, but are not limited to, inventory issues, product discontinuations, errors in pricing, payment disputes, suspected fraudulent activity, or any other reason deemed necessary for business purposes. We will issue a full refund for any order cancelled by us, unless the order was cancelled due to suspected fraud, in which case, we may choose to hold your product pending additional verification before issuing a refund. You may make changes to your order, if necessary, until it has been shipped. Once an order has been shipped it cannot be modified or cancelled.

2. Detailed Pricing and Payment Policies

We are committed to clear, accurate, and secure pricing and payment methods:

  • Transparent Product Pricing: All prices for products displayed on our website are subject to change without prior notice. While we strive to maintain the utmost accuracy in all of our pricing, errors may occasionally occur. If a pricing error is discovered after you have placed your order, we will promptly notify you, and you will have the option to proceed with the order at the correct price, or to cancel your order for a full refund.

  • Sales Tax and Applicable Charges: Sales tax will be calculated and applied to all applicable orders based on the shipping address you have provided and in accordance with the prevailing state and local tax regulations. You are responsible for the payment of all applicable sales taxes, use taxes, or any other taxes that may apply to your purchase.

  • Secure Payment Methods: We accept a variety of secure payment methods, including, but not limited to major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other established and secure online payment options that are clearly indicated on our website. All payment transactions are processed through PCI DSS compliant secure payment gateways, to ensure the protection of your sensitive financial data.

  • Stringent Payment Security Procedures: We utilize secure payment gateways that are industry-standard and that are designed to protect your sensitive payment information during every transaction. We do not store any credit card or other sensitive financial information on our servers. Our payment processors utilize industry-leading encryption and security measures to safeguard your data during transmission. By utilizing any of our offered payment options, you are consenting to the terms and conditions of our secure payment processors.

3. Thorough Shipping and Delivery Protocols

We are committed to ensuring timely and accurate delivery of all orders:

  • Variety of Shipping Options: We offer a variety of shipping options, with the available options depending on the specific delivery address that you have specified. Shipping costs and estimated delivery times will be clearly displayed during the checkout process. By selecting your preferred shipping option, you are agreeing to pay the presented cost.

  • Estimated Delivery Timeframes: Shipping timeframes vary significantly and depend on the specific shipping method that you have selected and your geographical location. We provide estimates for delivery timeframes based on the information provided to us by our shipping carriers. However, we are not able to guarantee precise delivery dates, as circumstances may occur that are beyond our direct control, including, but not limited to, carrier delays and weather conditions. We are not liable for any delays in the shipping process.

  • Shipping Location Limitations: Our current shipping capabilities are limited to the locations that are specified on our website. If you require shipment to a location that is not currently supported by us, please contact our customer support team directly for assistance. Please do not attempt to place an order with a shipping address that is outside of our current shipping region. We reserve the right to cancel any order that has an invalid shipping destination, and to provide a full refund in such cases.

  • Real-Time Order Tracking: Once your order has been shipped, you will receive an automated email that will contain your shipping tracking number, allowing you to monitor your package as it transits through our shipping carrier’s system.

  • Risk of Loss During Shipment: The risk of loss or damage to all products purchased on our website is transferred to you once the products are handed over to our shipping carrier. This means that you are fully responsible for any loss, theft, or damage to products that occur while they are being shipped. We are not responsible for lost or stolen packages during shipping, but we will, whenever possible, assist you with any claims that you may make to the shipping carrier.

4. Accurate and Detailed Product Descriptions

We are committed to providing the most detailed and accurate information about our products:

  • Comprehensive Product Details: We strive to provide comprehensive and accurate product descriptions for each of our products, including all technical specifications, dimensions, weights, and specific product features. We strive to ensure that all product descriptions are thorough, accurate, and kept up to date at the time of publication.

  • Image Accuracy and Visual Representations: We utilize high-quality images to accurately depict our products on our website. While we do try our best to show accurate product colors, they may vary somewhat due to differences in monitor settings, display quality, and lighting conditions.

  • Limitations of Guarantees: While we make every reasonable effort to ensure the accuracy of all of our product descriptions, we cannot guarantee that these product descriptions will be completely free of errors. If you believe any of the product information to be inaccurate or misleading, please contact our customer service team directly for clarification.

5. Clear Policies on Promotions and Discounts

We provide all relevant information concerning promotions:

  • Specific Terms and Conditions: All promotional offers and discounts may have specific terms and conditions, including, but not limited to, expiration dates, minimum order requirements, product exclusions, shipping costs, and any other applicable limitations. These specific terms will be provided with each respective promotion.

  • Right to Modify and Terminate: We reserve the right to modify or terminate any promotional offer or discount at any time, with or without prior notice. We also reserve the right to limit the number of times a promotional code can be used by any one customer.

6. Warranty and Guarantee Provisions

We provide information about any warranties that apply to our products:

  • Manufacturer’s Limited Warranties: Many of our products come with a limited manufacturer’s warranty. Please consult the product packaging or the manufacturer’s website for specific warranty information, including the duration of the warranty, limitations of the warranty, and the items that are covered under the warranty.

  • Limitations of Our Liability: Our liability for defective products is strictly limited to the terms and conditions of the applicable warranty provided by the product’s manufacturer. We are not liable for any damages that are not expressly covered under the terms of the manufacturer’s warranty.

7. Legal and Regulatory Compliance

We are committed to compliance with all laws and regulations:

  • Compliance with Applicable Laws: You agree to comply with all applicable local, state, federal, and international laws, rules, and regulations related to your purchases from our website, as well as your use of our products. This includes, but is not limited to, laws regarding sales tax, data privacy, consumer protection laws, and export regulations.

  • Export Regulation Adherence: You agree to adhere to all export laws and regulations when purchasing products for any type of international use. You are responsible for following all local, state, federal, and international laws for any purchased item.

8. Policy Updates and Modifications

We reserve the right to modify this policy:

  • Right to Modify: We reserve the right to modify this Sales Policy at any time, with or without notice. All modifications to this policy will be prominently posted on our website, and your continued use of our services, and your continued purchasing of products after such changes have been posted, will constitute your acceptance of the updated policy.

Contact Us

For any questions, clarifications, or concerns related to our comprehensive Sales Policy, please contact us at:

  •