Delivery Policy

Effective Date: December 26, 2024

At Trendluis, we are dedicated to ensuring that your premium fishing gear reaches you safely, promptly, and in perfect condition. We understand the excitement of receiving your new equipment, and we strive to make the delivery process as transparent and efficient as possible. Our delivery policy outlines our shipping practices, timelines, responsibilities, and procedures for all orders placed at trendluis.com. This comprehensive policy aims to ensure you have a clear understanding of what to expect when you place an order with us.

Shipping Destinations:

Trendluis currently ships to addresses within the United States only. We are continuously evaluating our shipping options and may expand to other locations in the future. Please refer to our website for the latest updates regarding international shipping. We appreciate your understanding of our current shipping limitations.

Shipping Methods Available:

We offer a variety of shipping methods to cater to your diverse needs and time requirements:

  1. Standard Shipping: Our standard shipping option offers a reliable and cost-effective delivery solution. This typically delivers your order within 3-7 business days, depending on your location within the United States. Standard shipping is a great option for customers who do not need their items immediately and who are looking to keep costs down.

  2. Expedited Shipping: For a quicker delivery, we offer an expedited shipping method. This option usually delivers your package within 2-3 business days, depending on the final destination. This provides a balance between cost and speed and is great for those who are looking for a faster shipping option without the express price.

  3. Overnight Shipping: When you need your gear as soon as possible, our overnight shipping option is available. With this option, you can typically expect to receive your order within one business day. Please note that orders using the overnight shipping method need to be placed before a specific cut-off time, as indicated on our website, to qualify for next-day delivery.

Order Processing Times:

Orders are typically processed within 1-3 business days after payment has been received and verified. Processing times can vary based on product availability, order volume, and external factors, such as holidays. Once your order has been processed, you will receive an email notification, which will include a tracking number.

Shipping Cost Determination:

Shipping costs are determined based on various factors: the weight of your order, the shipping method you select, and the delivery location. You will see the total shipping costs displayed during the checkout process before finalizing your purchase. We sometimes provide shipping promotions, so always check our website, trendluis.com, for any current offers.

Tracking Your Order:

Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier’s website. This tracking number allows you to monitor the progress of your shipment and anticipate its arrival. We use reputable carriers to ensure a smooth and reliable delivery.

Shipping Address Responsibilities:

It is critical that you provide an accurate and complete shipping address. Please double-check your shipping address details, including street address, apartment or unit number (if applicable), city, state, and zip code. Trendluis will not be responsible for any lost or misdelivered packages resulting from incorrect or incomplete address information provided by the customer. Accuracy in address details is extremely important for prompt delivery.

Delivery Delay Situations:

While we endeavor to adhere to all estimated delivery timelines, occasional delays can occur due to unforeseen circumstances. These can include inclement weather conditions, carrier issues, or high order volumes. In the event of a delay, we will contact you to keep you informed of any changes. Please understand that we are committed to resolving these issues quickly and efficiently.

Delivery Confirmation Policies:

Delivery confirmation is provided via the tracking number provided by the shipping carrier. Once your package has been marked as delivered by the carrier, Trendluis is no longer responsible for the delivery of the package. If there are any issues after delivery, please contact us, and we will assist you as best as we can.

Damaged Packages Procedure:

If your package arrives damaged, please contact us immediately within 48 hours of receipt and provide supporting photos of the damage. Please also retain the original packaging material. We will assess the situation and work to resolve the issue, either through a replacement or refund as necessary. Our priority is to make sure you receive your purchases in perfect condition.

Lost Packages Reporting:

In the unfortunate event that a package is lost in transit, please contact us immediately. We will start an investigation with the shipping carrier to track down the package. If it is confirmed that your package is lost, we will proceed to offer a replacement or a refund, as per your preference. We understand the inconvenience of lost packages and will resolve them as quickly as possible.

Signature Requirement Information:

For higher-value orders, we may require a signature upon delivery to ensure that the package is safely received by the intended recipient. If you are not available to sign for the package, the carrier will usually make another attempt to deliver the package. Alternatively, they may leave a pickup notification. This is to ensure the secure delivery of all valuable items.

Policy Update Information:

Trendluis reserves the right to modify this Delivery Policy at any time. Any changes will be posted directly on our website, and will take effect immediately upon posting. Please make sure to review this policy periodically to stay up to date. This policy is designed to evolve with our business and customers’ needs.

Customer Support Contact Information:

If you have any questions or require more information regarding our Delivery Policy, please contact us: